Ship and Delivery Policy

Effective Date: July 31, 2026

Welcome to AZY INDIA. We are committed to delivering your orders safely and on time. Please read our Shipping & Delivery Policy to understand how we process and ship your orders.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, sales, or promotional events, processing times may be slightly longer.

2. Shipping Coverage

AZY INDIA currently ships across India. We are working to expand our shipping services to additional locations in the future.

3. Estimated Delivery Time

Estimated delivery times are as follows:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, government restrictions, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

AZY INDIA may offer free shipping on selected products or on orders above a specified purchase value. Such offers are subject to change without prior notice.

5. Order Tracking

Once your order is shipped, you will receive a confirmation via email and/or SMS containing the tracking details. You can use the tracking number to monitor the status of your shipment.

6. Delivery Attempts

Our courier partners will make delivery attempts as per their standard delivery policy. If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, additional shipping charges may apply for re-delivery.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of placing the order. AZY INDIA is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

8. Damaged or Tampered Packages

If you receive a package that appears damaged or tampered with:

Do not accept the package if possible.
Take clear photographs of the package.
Contact our customer support within 24 hours of the delivery attempt with your order details and photographs.

We will investigate the issue and provide an appropriate resolution.

9. Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control. AZY INDIA shall not be held liable for delays caused by courier partners, natural disasters, strikes, public holidays, government actions, or other force majeure events.

10. Failed Deliveries

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, or refusal to accept the shipment, we may contact you to arrange re-shipment. Additional shipping charges may be applicable.